ON DIGITAL
For us digital represents a significant acceleration in your go to market strategy, commercial models and customer interactions underpinned by material changes needed in your people, processes, data and technology to deliver improved outcomes. Representative technologies include: Big Data / Analytics, Machine Learning, RPA, AI / Cognitive, Ecommerce, Process Mining, Mobile and Cloud.
The notion of digital represents a disruptive change in a business paradigm (commercial models, internal processes, etc.) that enables an organization to work in a significantly different manner to the betterment of their stakeholders (customer, employees, shareholders).
As CEO and Managing Partner with Pier Digital Advisory Services, Rich leverages his experience and expertise in technology and digital transformation, working across industries and verticals, and serving as a strategic advisor and player-coach to organizations facing IT/tech challenges, disruptions, or mission critical events and opportunities.
Throughout Richard’s career, he’s been instrumental in partnering with companies to assess and execute strategies that help transform and deliver value through periods of change and disruption. Corporate leaders and teams remark about his ability to execute, skill at meeting teams where they are and bridge the gap between today and what’s next, ability to diagnose and clarify challenges, and lift teams and organizations.
- Transformed IT org, delivering cutting-edge “IT-as-a-Service” commercial model and significant economic benefit while sustaining SLAs
- As CIO of Becton Dickinson ($BDX), enabled BD’s shift to a medical tech company, supporting increased demand and solving business challenges with top technology partners
- Successful program turnarounds including SAP replacement project affecting 8K users and multiple business units
- Creation of Enterprise PMO that is leveraged across the organization with over >1000 successful projects completed
- Sourcing leadership roles at EquaTerra (now KPMG) and TPI (now ISG) supplying advisory services to Fortune-ranked companies for effective outsourcing contracts
- 2018 Golden Stevie Award for Leadership in Transforming Customer Engagement